You may cancel your order at any time before it has been shipped for a full refund. Once your order has entered the shipping process, it can no longer be canceled. To cancel an order, please contact our customer service team immediately using the contact information provided at the bottom of this page. Refunds for canceled orders will be processed within 3-5 business days and credited back to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return. To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable, and you will be responsible for paying your own return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
If you haven't received your refund within the specified timeframe, first check your bank account again. Then contact your credit card company or payment processor, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at the email address or phone number provided below. Our customer service team will investigate the issue and work with you to resolve it promptly. Please have your order number and payment details ready when contacting us about a missing refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: jeanboxf
Address: 102 Old, Depot, Road
Email: [email protected]
Phone: +1444-9033-850
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
