Hey there! At JeanBoxF, we’re not just another online store—we’re a small team of denim enthusiasts who genuinely care about your experience. Ever since our founder, Alex, started this journey in a tiny garage, one thing hasn’t changed: every customer email still gets a personal reply. No bots, no templates—just real conversations.
Remember that time we accidentally sent out a batch of jeans with mismatched buttons? Instead of hiding, we posted a hilarious video about it and offered free fixes. That’s how we roll—honest, human, and always listening.
Got a question about sizing? Want to share your #JeanBoxFStory? Or maybe you just need styling advice—we’ve been there! Here’s how to reach us:
Pro tip: Our live chat (bottom right corner) is manned by actual humans from 8am–8pm PST. Ask for Miguel—he knows everything about vintage denim.
Last month, Sarah from Ohio suggested we add petite sizes. Guess what? They’re launching next week! Whether it’s feedback, a custom order, or just to chat about your dog’s new jeans (yes, that happened), we’re all ears.
"I wasn’t sure about the fit, but Alex spent 20 minutes helping me via email—now these are my favorite jeans!"
— Jamie R., 3-time returning customer
Fun fact: Our contact form submissions go straight to our team’s phones. Because waiting? That’s so 2005.
